Deliver better service with less effort. We handle your support and
back office so your team stays focused and your customers happy.
What our customer service agents can do in logistics and transport industry
Handle inbound inquiries via email, chat, and phone
Manage returns, refunds, and service escalations
Resolve customer complaints with professionalism
Ensure consistent, friendly communication tone
Provide order updates and general assistance
Document all customer interactions for tracking
Troubleshoot common platform or software issues
Assist users with portal login/access problems
Provide real-time updates on technical incidents
Communicate with IT teams to escalate critical issues
Support clients with tracking and system integration queries
Maintain knowledge base and technical FAQs for your customers
Prepare and send order confirmations and documentation
Monitor delivery schedules and update tracking systems
Perform data entry for inventory, shipments, and returns
Handle appointment booking and schedule coordination
Generate daily/weekly logistics reports for internal use
Ensure accurate record-keeping and client file management
Tailored support packages depending on specific industry needs.
At KDB Services Group, we prioritize uninterrupted service delivery for our clients. Our Business Continuity Plan (BCP) ensures that our support and back-office operations remain functional during unexpected events.
Disaster Recovery Systems: We have redundant systems and backup facilities to ensure service continuity during fortuitous events.
Remote Workforce Capability: Our team can seamlessly transition to remote work if needed.
Data Security: We employ strong data protection measures and backup protocols to safeguard client information.
Communication Protocols: Clear communication channels with our clients to provide regular updates during any service interruptions.
Skilled professionals dedicated to supporting your business with care
Our back office team handles essential yet time-consuming tasks with precision and reliability, keeping your internal systems organized and your operations compliant.
Our staff is fluent in English, ensuring clear communication with international clients.
We hire individuals with solid technical foundations to handle diverse software and platforms.
We focus on providing proactive, friendly, and efficient customer support.
“We manage high-risk financial and legal procedures case by case, ensuring compliance and minimizing risks with direct client support.”
We specialize in supporting businesses across industries that value reliability and customer experience, ranging from tech and e-commerce to finance, healthcare, and more. If your industry isn’t listed, chances are we can still help.
Our team is based in the Dominican Republic, perfectly positioned to support companies across the Americas with overlapping time zones, cultural alignment, and smooth communication.
We follow strict protocols aligned with industry standards, including NDA agreements, encrypted communication, and limited-access systems. Security and discretion are baked into everything we do.
Once onboarding is complete, we can begin within 3–5 business days. We prioritize a smooth transition while respecting your workflows and deadlines.
Not unless you want them to. We work seamlessly under your brand, using your tools and tone, so the experience feels 100% internal to your clients.
Absolutely. Many of our clients begin with a limited scope to test fit, then scale once they see the value we deliver.
Yes. We're experienced with a wide range of CRMs, project management tools, and communication platforms. If you're using it, there's a high chance we can plug right in.